Returns & Exchange Policy

Returns & Exchange Policy

At Atatva, your trust means everything to us. Every pack of our spices carries decades of care, purity, and promise. Since we deal in perishable food products, we generally do not offer returns or exchanges. But if something ever goes wrong, we're here for you.

We'll make it right if:

  • You receive the wrong product
  • Your order arrives tampered with or damaged
  • You receive an expired product (rare, but we'll address it immediately)

Just reach out to us within 24 hours of delivery, and we'll take care of it.

Important step for claims:

To ensure a smooth and fair resolution, we kindly request you to record a clear video while opening your package.

  • Start recording before opening the outer package
  • Show all sides of the sealed package clearly
  • Continue recording while opening and checking the contents

This video is required as proof in case of any damage, tampering, or missing items.

WITHOUT A CLEAR UNBOXING VIDEO, WE WILL NOT BE ABLE TO PROCESS ANY RETURNS, EXCHANGES, OR REFUNDS.

This helps us raise claims with our shipping partners and protect you against any issues.

How refunds work:

Once your request is verified, refunds for prepaid orders will be processed to the same payment method you used. Timelines may vary slightly depending on your bank, but rest assured we won't keep you waiting once your claim is approved.

At the moment, Cash on Delivery is not available. All orders require prepayment.

Our extra promise:

We never compromise on quality and never sell expired products. But if it ever happens, we'll give you back 10x the product value as a gift voucher, because your trust in us matters more than anything.

Important note:

Spices that are not expired, damaged, or wrongly delivered cannot be refunded or exchanged. If an expiry date is printed in MM/YY format, the product remains valid till the end of that month.

Need help?

Please reach out to us at support@atatva.com or WhatsApp us at +91 9825015045.

We're always here to listen, care, and make things right — because Atatva is more than a brand, it's a promise of honesty and purity.

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