Frequently Asked Questions

For businesses:

Click the profile icon (top right) → Create Account → Select “Business Account”. Complete the signup form and provide a valid Tax ID and Business Authorization Proof. Note: Business accounts require verification before activation.

For customers:

Method 1: Profile icon (top right) → Create Account → Select “Single-User Account”. Method 2: Shop icon (header) → Profile icon → Create Account.

Thank you for joining Atatva! New business accounts go through a verification process to ensure compliance and security. Youraccount will be activated within 2 business days once we confirm your business details and order requirements.

To expedite approval:
Email your Tax ID and Business Authorization Proof to business@atatva.com

Ordering online with Atatva offers unmatched convenience for both businesses and customers.

Enjoy:

• 24/7 access to premium products
• Real-time tracking from dispatch to delivery
• Dedicated support for tailored trade solutions

Businesses benefit from streamlined logistics, while customers enjoy hassle-free doorstep delivery. Save time, reduce costs, and stay
ahead with seamless digital tools.

We offer additional products and customized solutions that may not appear online. Our in-house R&D and Innovation teams can help create the ideal product for your specific application.

Contact: business@atatva.com for assistance.

For businesses:

• Letters of Credit (LCs)
• Telegraphic Transfer (TT/SWIFT)
• Bank Guarantees

Note: Payment options may vary depending on order type and region. For B2B-specific queries, email business@atatva.com.

For customers:

• Credit/Debit Card
• UPI Apps
• Mobile Wallets
• Net Banking
• QR Code Payments

For businesses:
Shipping is customized based on your responses in the Client Requirement Questionnaire. We offer tailored logistics solutions through trusted partners.

For customers:
Orders are delivered directly to your doorstep. Shipping timelines and costs are shown during checkout.

For businesses:
Pricing is based on the Incoterms you select. These define the responsibilities for shipping, insurance, duties, and liabilities.

For customers:
Shipping charges (if applicable) are calculated and displayed at checkout. A complete cost breakdown appears on your orderconfirmation page.

For businesses:
Track your shipments in real-time through your Order Dashboard (select order → View Tracking). Updates are synced with logistics partners.

For customers:
Your estimated shipping date is displayed on the order confirmation page and sent to you via email

After order confirmation, lead times typically range from 2 to 15 business days, depending on factors like product customization, packaging, and production requirements.

You can check the status of your order in two ways:

1. Via your account:
Log in to your account → Navigate to Order History → Select the relevant order to view real-time tracking and status updates.

2. Without logging in:
Scroll to the website footer → Click “Track My Order” → Enter your tracking ID to view the latest status.

Both methods provide real-time updates synced with our logistics partners.

For businesses:
Once your order is confirmed, changes or cancellations are generally not possible due to immediate processing. However, for minor modifications, email business@atatva.com immediately. Exceptions may be allowed case-by-case.

For customers:
Email support@atatva.com immediately to request changes. Modifications are subject to availability, and a cancellation fee may apply based on the order size.

All certifications are listed in the “Our Certifications” section on our homepage.

Click any certification logo / icon to view full document and verification details.

We ship internationally to supported regions.

For customers: Eligible countries will appear during checkout.

For businesses: Email business@atatva.com with your location and needs to confirm shipping availability

Yes. We follow strong data protection policies, using encryption and security tools to keep your data private and secure.

We never sell or misuse your data. View our Privacy Policy for full details.

Yes. Our business dashboard provides real-time container tracking with detailed updates from our logistics partners. You can monitormovement, customs clearance, and delivery milestones all in one place.

Yes, we offer private labeling and custom packaging for business customers. We also support tailored spice blends based on yourcountry or market requirements.

Contact: sales@atatva.com to discuss custom projects.

Yes. Our platform automatically generates key documents like:

• Commercial invoices
• Certificates of origin
• Bills of lading
• GST/export-compliant invoices

For country-specific formats, contact business@atatva.com.

We take quality and service seriously.

• For customers: Email support@atatva.com with your order number and images (if needed).
• For businesses: Contact your support agent or write to business@atatva.com for assistance.